Expertise

Summary

Experience

• Temenos AG

  Programme Change Manager

  100+ Employees 2019 - 2019

  (Short Term Contract)

  On-site project delivery support and management guidance regarding CORE banking products for a key bank operating in Dublin. Established a revised programme baseline, tracking, status reporting, planning and delivery processes. Conceptualised realistic programme visions and delivery objectives. Built programme delivery process to accomplish timely, budgetary, and quality constraints. Manage project budgets within agreed targets. Promote and monitor the use of efficiency improvement methods. Disseminate lessons learnt. Improved operational performance and compliance by implementing high governance disciplines

• FIS Global

  Service Delivery Director

  100+ Employees 2015 - 2018

  Service Delivery Director – Middle East and Africa 

  Led the Portfolio Delivery Service the MEA region for one of the largest international Payments Companies in the world. Reporting to the head of payments for EMEA, We delivered high-value and complex Enterprise and Change management initiatives to high value Tier 1banks and other Financial Payments institutions (Processors) and managed a portfolio with annual revenue of c.$30M pa from project and change delivery as well as c.$8m from professional services.  Agreed responsibilities and success criteria of change projects with the relevant Executive Sponsors and Functional Directors. Managed the development and delivery of a programme of change projects in compliance with company processes and procedures. Managed and executed the production of project management plans for change projects. Establish and manage collaborative cross-functional virtual teams to deliver change projects, where appropriate. Ensured accomplishment of schedule and cost milestones, maximisation of portfolio value, protection of margins, optimum utilisation of over 60 FTE resources, and optimisation of contract resources. Oversaw financial operations of ME and Africa with annual budget of c.$30M pa. Promoted and revised the use of efficiency improvement methods, governance of all projects, programmes, and services.

  ¨        Formulated programme management framework for FIS Global EMEA, including new PMO governance, strategic regional delivery governance structure.

  ¨        Restructured global project office and unified the project team and remediated bad customer relationships by improving delivery of services KPI’s.

  ¨        Implement standard delivery methodology to all projects bringing predictability to overall profitability.

  ¨        Directly manage key projects through active involvement ensuring timely delivery of projects.

  ¨        Provide necessary inputs to estimations during deal reviews creating accurate business requirements to ensure predictable project profitability.

  ¨        Chaired regular SteerCo meetings, reporting, and communicating with C-Level executives.

  ¨        Coached professional development of the delivery team defining and tracking their goals.

  ¨        Responsible for the project transition to managed services team wherever applicable and ensure that BAU services.

• TSB Bank

  Senior Project Manager

  100+ Employees 2014 - 2015

  ¨        Hired as a short-term contractor to review and redefine the Mortgages business area to oversee the acceptance of process improvement requirements to improve the customer experience from application for a mortgage to completion of a mortgage contract.

  ¨        Planned and oversaw the business analysts who conducted workshops to understand End-to-End customer journeys, drop off points and bottlenecks that produced evidence of the changes and remediation required to improve the process and guide the development of high level project requirements.

  ¨        Led the gathering of business requirements defining specific business needs for the acquisition of a technology tool enabling remote connectivity between mortgage advisors and bank branch staff enabling remote mortgage advice to be delivered to customers.

  ¨        Coordinated the request for a demonstration Proof of Concept of this tool from various suppliers that would enable decisions to be made that would be best for the Bank’s needs.

  ¨        Coordinated the translation of these experiences and customer journey improvements into deliverable business requirements that would provide the scope for the project.

  ¨        I submitted these outcomes to senior management for review and further leadership decisions.

• Barclaycard Northampton

  Programme Lead

  100+ Employees 2011 - 2014

  Hired as Programme Lead, reporting to the Accountable Executive and the head of COO, owning project direction, development and tracking as well as business case and benefits realisation.

  Performed weekly status reporting to senior management stakeholders, Chief Operating Officer, and portfolio Chief of Operations in Global Commercial Payments (GCP). Major business stakeholders in Technology, Risk, Operations, Finance and Governance. I held the overall responsibility for successful delivery of the programme, to plan, budget, quality, and governance standards. Managed held the lead supplier accountable for the delivery of product against contractual obligations, milestones, and quality standards. Provided direction to project team of approximately 25 FTEs and management of project budgets between £2–15M. Owned and progressed effective governance of programmes & projects, employing PMO functionality, ensuring all technical, risk and compliance requirements were met, and governance framework was defined and firmly embedded across all areas. Managed projects, interdependencies, associated risks, and issues. Controlled programme / project scope, ensuring that rigorous change control exercised. Ensured resource plans maintained and that appropriately skilled and experienced individuals appointed in line with delivery plans.

  Key Projects:

  ¨        Delivered £6m IVR platform enabling the identification and verification of cardholders as part of the TRANSFORM Change programme while enabling call flow routing and enabling customer self-service. Managed a team of c.25 FTEs and successfully implemented the project within 6% of planned budget.

  ¨        Delivered an initiative focused on the reduction of direct debit payment set-up time, simplifying the customer journey, and streamlining the processes and policies around DD. Successfully completed within budget of £1.5m and achieved 70% reduction of customer complaints within the first 6 months.

  ¨        Conducted analysis and scope assessment of the migration of a legacy merchant acquiring platform to a new platform enabling single GBP and multicurrency capability, billing and settlement capability and migration of customer merchant contracts offering enriched processing capabilities.

• ACI Worldwide

  Senior Project Manager

  100+ Employees 2007 - 2011

  ACI Worldwide is a payment systems company whose products and services are designed to facilitate electronic payments used by financial institutions, retailers, and electronic payment processors.

  Hired as Senior Project Manager, reporting to Senior Regional Services Director. Operated in matrix managed environment with additional reporting lines to channel sales teams and Senior Managers within Implementation & Customer Engineering, Application Development and Testing, Customer Management, and Product & Corporate units. Responsible for full-cycle projects delivering Base 24, Payments and E-Commerce solutions across the EMEA region. Led multinational project implementations of ACI products and acted as key escalation point for implementation challenges.

  Key Projects:

  ¨        Cedicam (Crédit Agricole Group) - Installation of initial £8m roll out of ATM services to a vendor representing 120 French agricultural member banks with a full roll out of 22,000 branded ATM’s. Multiple site delivery covering development (India / Romania), product support (USA) and testing management (UK).

  ¨        Delivered £2m ATM and POS acquiring system, utility payments, and integration with existing processing for host authorisation, clearing and settlement and certification with MasterCard. Delivered using local management and service across UK, USA, Kyrgyzstan, and Russia.

  ¨        Delivered £3m e-commerce ability to provide commerce gateway and secure authentication services with 3D-Secure functionality ensuring liability shift coverage for a closed joint stock company operating as a bank in Siberia in the Russian federation.

  ¨        Implemented £4m faster payments initiative for Santander (Alliance & Leicester) enabling international processing of CHAPS/SWIFT transactions and operational efficiency to enable growth. Project was delivered meeting all key industry milestones.

• Additional Experience

  Programme Manager

  100+ Employees 1988 - 2007

  Additional Experience

  ¨        Brain-Gut Research Group – Bern, Switzerland. Programme Manager - June 2004 to November 2007 Brain-Gut Research Group is an international clinical research organisation (CRO) in Bern Switzerland. Lead phase I–III clinical trials, end-to-end. Transformed an academic unit into a commercially viable CRO.

  ¨        Unisys, Cape Town Western Cape, South Africa - Service Delivery Manager Western Cape. Delivering consolidation of multiple hundredds of stand alone PC's onto Unisys ES7000 technology, realising a huge saving for the client of repairs, licencing and maintenance.

  ¨        Unisys, Johannesburg, Gauteng, South Africa – Senior Project Manager – Implementation of Hospital Information Services to seven remote hospitals.

  ¨        Consolidated Diamond Mines, Oranjemund, Namibia – Senior Software Developer

• Marshall Lore Enterprises

  Director

  1 - 5 Employees 2014 - Current

  A natural mentor, tutor, student and servant leader, my best strengths lie in multiplying people’s skills enabling them to prepare f0r tomorrow, whatever it may present. An APMP and PRINCE2 certified Programme Manager with a track record of delivering £multi-million IT Transformation and CHANGE programmes for global organisations, delivering tangible business benefits, high performing multi-disciplined teams and driving people growth through strong leadership and direction. Building collaborative relationships with diverse stakeholders, securing trust and collaboration in shaping alternative delivery options that mitigate risk and deliver the promise of a better future for all. Proven experience of managing the challenges involved in a complex programme of IT and business change projects, resolving complex issues, and achieving programme success.

  Highlights of Expertise

  ·         End-To-End IT Project Delivery Management.

  ·         PMO Governance Structuring.

  ·         Risk Assessment & Mitigation.

  ·         Change Management planning & execution.

  ·         Resource planning, optimal utilisation.

  ·         Project transformation.

   ·         Strong leadership & team management.

  ·         3rd Party vendor management.

  ·         Senior Stakeholder and client (C level) management and reporting.

  ·         Proficient with Waterfall, Agile and PRINCE 2 Methodologies.

Education History

• Project Management

  Damelin Management School

  1995 - 1996

  Diploma i Project Manahement achieved with Distinction and a Merit Award

• Software Development

  Van Zyl & Pritchard Programming School

  1988 - 1986

  Tough hans on training in COBOL and Natural Addabas with high levels of drop outs because of the high level pace, difficulty and expectaion from the tutors.

  Passed 

• Prince 2 Foundation & Practitioner

  Prince 2

  2012 - 2012

  Prince 2 training in house at Barclaycard

• Project Management

  Association of Project Management

  2003 - 2003

  APM Certification (MAPM) and membership

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