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When I brief a lawyer they need to know what I’m dealing with. I can't give lawyers an education on technology. They got to know what we're talking about. I can’t train them on the job because these disputes move so quickly. I can’t do it when the technical problems are moving so fast.
If I tell them it’s a cloud hosting thing, it's a server or data centre thing, I need them to understand it. In my business they need to understand latency on a server, a datacentre, a circuit, VPS, router and what the differences are.
They need to understand that even if the failure is on a server, it's still a server in a data centre. They need to know that just because it’s got a buzz word “cloud” doesn't mean it's fail safe.
Leigh’s got the knowledge to support a business selling high capacity internet connectivity. He’s a subject matter expert.