• Customer Management
  • Customer Experience
  • Customer Service
  • Customer Service Improvement
  • Target Operating Model
  • Management Coaching
  • Service Transformation
  • Contact Centres
  • Complaint Management
  • Complaint Reduction
  • Health and wellness
  • Start ups
  • Customer Operations
  • Customer Retention


My name is Sarah and I help organisations to provide best in class customer experience. 
If you work with people and customers, then you create ‘customer experiences’. But are these experiences always the ones you want to be known for? In a world where service quality sets you apart from the competition, I can help you to optimise the way your people talk to customers, as well as providing you with practical tools and guidance on measuring how your customers feel about you.
With over 25 years’ diverse and successful experience transforming operational, people and customer management, I am passionate about working alongside start-ups and fast-growing organisations who aren’t afraid to do things differently. Free from the one-size fits all constraints and prohibitive costs of the ‘big consultancies’, I offer bespoke services, tailored to strategic objectives and budgets, that quickly get under your organisation’s skin; recommending well-thought-out and sustainable changes to people, processes and technologies that enable you to drive efficiencies, maximise service quality and transform customer experience.
Please do not hesitate to get in touch if you wish to know more.



  • Sarah Kennard Consulting ltd

    Senior Consultant
    - Current
    Sarah Kennard Consulting ltd


Email Sarah

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